The ‘Bulk Download’ option enables users to download all or multiple files that are uploaded to the Documents tab of a case.

1. Open a case and go to the Documents tab
2. Click ‘Bulk Download’ in the left-hand menu
3. Use the tick boxes to choose which files you want to download

> Tick the box next to individual files to select them

   OR

> Tick the box at the top of the list to select all files

4. Click the ‘Download’ button in the bottom right