Only one charge discount can be applied to a charge.
If a charge is eligible for more than one type of charge discount or more than one discount rule, only the most specific discount will be applied to the charge.
The Summary tab of a case will display any discounts that may be applied to charges that are added to the case. The discounts are ordered bere with the most specific discount listed first (e.g. the discount most likely to be applied).
The details of a Charges also display which discount has been applied to the charge, which can be cross-referenced with the discounts available on the Summary tab, if needed.
The table below highlights how Equinox decides which discount to apply.
Discount Priority (Where 1 is most important) | ||||
1 | 2 | 3 | 4 | |
Discount Type | Case | Client/Applicant | Client | Client Profile |
Discount Block | Category + Subcategory + Country | Category + Subcategory | Category |
|
Discount Rules | Charge Sheet Item | Charge Category |
|
|
E.g.
- Client/Applicant discounts will take priority over any Client or Client Profile discounts. Case discounts will override all other discount types.
- Discount Blocks with a Category, Subcategory AND Country filter will take priority over discount Blocks that only have Category and/or subcategory filters.
- Charge Sheet Item discount rules will override Charge Category discount rules.